Cancellation Policy
All cancellations require at least 24 hours notice. If you fail to cancel within 24 hours of your appointment, you will be subject to a 50% service fee for your cancellation. If you wish to reschedule your appointment you may not get one right away as I book weeks in advance.
Please be advised that if you are more than 15 minutes late for your appointment your appointment may be cancelled. This decision will be at my discretion. If your appointment needs to be cancelled, you will still be required to pay a 50% service fee.
No Show Fee
Grooming appointments can take up to 1-3 hours and failing to attend your appointment leaves an empty spot in our schedule that could have otherwise been used by another client. We ask that any cancellations are made at least 24 business hours in advance. Otherwise, a fee may be added to your next appointment.
Pre booking
I strongly encourage all customers to pre book their grooming appointments every 4-8 weeks as I do book up quickly. Pre booking allows for your dog to become accustomed to grooming with frequent visits and to keep a healthy coat.